Shipping, Returns & Exchanges
Natural Aid is committed to making the ordering process clear and straightforward. The following policy explains how online orders are processed and shipped, as well as what to do if there is a problem with your purchase.
Shipping
Order Processing
Online orders are typically processed within two business days after payment is received. Processing times may be longer if an item is temporarily unavailable or during periods of unusually high order volume.
If there is an issue that significantly delays your order, we will make reasonable efforts to contact you using the information provided at checkout.
Shipping Options & Delivery
Available shipping methods, estimated delivery times, and applicable shipping costs are displayed during checkout.
Delivery times begin after an order has been processed and are estimates rather than guaranteed arrival dates. Carrier delays and other circumstances outside Natural Aid's control may occasionally affect delivery times.
Once your order ships, tracking information will be provided when available.
Free Shipping
Orders of $75 or more qualify for free standard shipping where available.
Any applicable terms or exclusions will be displayed during checkout.
Product & Destination Restrictions
Not every product is eligible for shipment to every destination. Product availability and shipping eligibility may vary based on the product, destination, and applicable requirements.
Natural Aid reviews the products we offer and adjusts shipping availability as requirements change. Applicable shipping restrictions will be reflected throughout the shopping and checkout experience.
If an order cannot be fulfilled because of an applicable shipping restriction, the order may be canceled and any payment collected for the canceled order will be refunded.
Customer Information
Customers are responsible for providing accurate and complete shipping information when placing an order. Natural Aid is not responsible for delays or delivery issues resulting from incorrect or incomplete information provided at checkout.
Returns & Exchanges
At Natural Aid, we want you to feel confident in the products you purchase. If something isn't right with your order, please contact us so we can help.
Exchanges
Natural Aid does not generally offer refunds. Eligible products may be exchanged within 14 calendar days of:
In-store purchases: the original purchase date.
Online orders: the delivery date.
To be eligible for an exchange, the product must be unused and in its original packaging, and one of the following must apply:
- The product is defective.
- The product was damaged when received.
- The product is not as described.
- You received the incorrect product.
Proof of purchase is required for all exchanges.
Products That Cannot Be Exchanged
For safety, quality, and product-integrity reasons, certain products are not eligible for return or exchange once opened or used.
Sale and clearance items are final sale unless the product is defective, damaged upon receipt, or incorrect.
Natural Aid reserves the right to inspect returned products and determine whether they meet the requirements of this policy.
Online Order Issues
If there is a problem with an online order, please contact us within 14 calendar days of delivery. Include your order number and a brief description of the issue. Photos may be requested if an item arrived damaged, defective, or incorrect.
Please contact Natural Aid before mailing a product back so our team can provide return instructions when necessary.
In-Store Exchanges
For eligible in-store exchanges, please bring the product and proof of purchase to Natural Aid within 14 calendar days of purchase.
Products must meet the eligibility requirements outlined above.
Refunds
Natural Aid does not generally issue refunds. When a product qualifies under this policy, we will work with you to arrange an eligible exchange.
If an exchange cannot reasonably be provided, Natural Aid may determine an appropriate resolution based on the circumstances.
Orders canceled by Natural Aid because they cannot legally or operationally be fulfilled will be refunded to the original payment method, when applicable.
Contact Us
If you have questions about shipping, an order, return, or exchange, contact us at:
contact@naturalaiddistributors.com
For online orders, please include your order number so we can assist you more efficiently.
Last updated: October 2026
